Urgent Hiring Work from home Airbnb Pvt. Ltd.
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About Profile:
We are hiring for Our Customer Support Specialist (KYC Verification Process)- WFH
Salary- 5LPA to 6LPA
Responsibilities :
The Community You Will Join
Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.
The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.
The Difference You Will Make
This position is responsible for managing high volumes of alerts generated by multiple queues to satisfy processes required by Economic Sanctions Enforcement, Politically Exposed Person (PIP)/Special interest person (SIP) and other compliance programs. This role ensures that day-to-day compliance activities relating to these programs are maintained to a high standard, and are prepared to mitigate risks to the business.
A Typical Day
Review and disposition alerts referred by automated systems for purposes of satisfying sanctions and other regulatory requirements relating to the KYC program
Manage large volumes of incoming alerts and outgoing decisions under pressure of tight deadlines and regulatory time frames
Prepare detailed explanations in short sentence and/or paragraph form to support independent decisions & justification for escalations and de-escalations
Leverages open and closed source systems to decision potential matches in relating queues
Your Expertise
1-2 years compliance operations experience in payments, banking, or e-commerce or 2+ years working specifically in Sanctions and PEP screening/decisioning
Ability to apply working knowledge of counter terrorist financing and AML typologies from working experience to the payments and e-commerce space
Strong systems thinker
Superior communication skills both written and verbal
Strong ability to think clearly and rationally in order to understand logical connections between various data points.
Strong problem solving skills with an emphasis in adaptability and resilience
Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
Ability to work closely and build trust with your team and other teams
Ability to organize and prioritize various projects from management and peers
High level of personal integrity, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
Ability and desire to work in an ever-changing and fast-paced environment
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.