Urgent Hiring Work from home OneTap Pvt. Ltd.
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| Work at Home Solutions | linkedinjobs |
About Profile:
We are hiring for Our Operation Executive (Product Specialist)- WFH
Salary- 75000
Responsibilities :
Customer Engagement: Serve as the primary point of contact for customers, handling all touchpoints from initial contact through to post-purchase support. Ensure customers have a positive experience throughout their journey with our product.
Low-Touch Sales: Identify and engage with potential customers, focusing on delivering value and guiding them through the sales process with minimal friction. Respond to inquiries, provide information, and manage the sales pipeline efficiently.
Product Demos: Conduct product demonstrations tailored to the needs of each customer, showcasing the features and benefits of our product. Ensure customers understand how our solution can address their specific challenges.
Follow-Ups: Maintain regular communication with potential and existing customers, ensuring timely follow-ups to answer questions, provide additional information, and drive conversion. Track interactions and outcomes using our CRM system.
Customer Onboarding: Assist new customers in getting started with our product, providing training and support to ensure successful adoption. Guide them through the setup process and address any initial questions or concerns.
Customer Success: Monitor customer satisfaction and usage of our product, proactively identifying opportunities to enhance their experience and engagement. Work closely with the Customer Success team to ensure long-term customer retention and satisfaction.
Feedback & Communication: Gather and relay customer feedback to internal teams, contributing to product development and improvement. Act as a voice of the customer within the company, ensuring their needs are prioritized.
Content Creation: Collaborate with the marketing team to create content that supports customer education and engagement, such as FAQs, how-to guides, and product tutorials.