Urgent Hiring Work from home Resemble AI Pvt. Ltd.
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| 168 customer service jobs in Lucknow, July 2024 | linkedinjobs |
About Profile:
We are hiring for our Customer Success Specialist (Email Process)- WFH
Salary- 3.35LPA
Responsibilities :
Key Responsibilities
Manage and respond to customer inquiries via email and other support channels in a timely and professional manner
Process and handle customer account adjustments, including billing modifications and compensation requests
Execute predefined customer engagement workflows and conduct troubleshooting procedures to resolve issues efficiently
Identify and escalate complex customer issues to appropriate internal teams when necessary
Maintain detailed records of customer interactions and follow-ups in our customer relationship management (CRM) system
Collaborate with cross-functional teams to improve customer experience and streamline support processes
Contribute to the development and maintenance of our knowledge base and FAQs
Provide feedback to product and development teams based on customer insights and pain points
Required Qualifications
Bachelor's degree in Business, Communications, or a related field
Exceptional written and verbal communication skills in English
Strong attention to detail and ability to maintain accuracy in all tasks
Excellent problem-solving skills and ability to think critically
Proficiency in using CRM software and support ticket management systems
Ability to multitask and prioritize in a fast-paced environment
Strong interpersonal skills with a customer-centric mindset
Patience and empathy when dealing with frustrated or dissatisfied customers