Urgent Hiring Work from home Unitedlex Pvt. Ltd.
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About Profile:
We are hiring for our Associate Customer Service Manager (Associate)- WFH
Salary- 55000
Responsibilities :
Job Description
To review documents as per the project protocol
Conduct Quality Control and Quality Assurance in accordance with the UnitedLex Document Review Manual
Perform tasks like creating searches and persistent highlighting
Provide effective written and verbal feedback to Associates on assignment performance.
Validating teams time entries
Escalate substantive issues and any other project-related issues of concern to Team Lead/Manager
Leading team huddles/sharing huddle notes
Draft client Decision Log entries for final review by Manager
Prepare and deliver case metrics (including productivity and quality metrics) for Team Lead/Manager review
Work flow management
Assist Team Lead/Manager in executing core UnitedLex Document Review processes
Participate in client calls on occasion
Managing project updates
Assist in training team on project protocols and Decision Log updates
Mentor Associates
Assist in departmental domain trainings and ESAT initiatives