Urgent Hiring Work from home NTT Data Information Processing Services Pvt. Ltd.
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About Profile:
We are hiring for our Senior Help Desk Associate- (Representative) WFH
Salary- 25000+ Variables
Responsibilities :
Role & responsibilities
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance.
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and Technology improvements.
Willing to learn & grow in other IT Business areas
5 days working a week with 5 hours a day .( Rotational shift and Rotational Week off)
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
International Technical Support Experience is Preferred
In addition, preferable skills and behaviors include:
Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
Knowledge in Desktop Support
Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications
like MS Visio MS Excel & MS Power point etc.
Preferences: - Optional (nice-to-haves)
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do
- ITIL foundation certified .
Perks and benefits
* Health Insurance Covered up to 5 Lakh
* Remote
* Time - Off Benefits
* Wellness Benefits