Urgent Hiring Work from home Persona Pvt. Ltd.
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About Profile:
We are hiring for our Customer Support Associate (Non Voice Process)- WFH
Salary- 4.80LPA
Responsibilities :
Provide prompt, accurate, and friendly customer service.
Respond to customer and vendor inquiries through text, calls, tickets, and emails.
Handle escalated customer support concerns effectively.
Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
Utilize a customer-focused, needs-based approach to educate and support clients as needed.
Maintain a strong work ethic with a total commitment to customer satisfaction daily.
Requirements:
Less than one year of proven experience in customer support.
Preferred experience in a customer-driven, remote work environment.
Exceptional communication skills across telephone, email, and text, with high attention to detail.
Strong technical/computer skills, including the use of multi-screen systems.
Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
Passionate about customer service and eager to learn new software.
Fully fluent in English
Ability to commit long-term and full-time
Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
This position is for serious, career-oriented candidates
What We Offer:
Best salaries in the industry
Permanent ability to work from anywhere in the world
Opportunities for growth and advancement
A fast-paced and collaborative environment
Warm and friendly company culture
Full benefits
Benefits at Persona:
Health insurance subsidy
Unlimited paid time off (paid sick and vacation leaves)
Annual bonuses based on performance
Monthly tech allowance
Opportunity to be paid in your currency of choice
Others depending on seniority