Urgent Hiring Work from home Smallcase Pvt. Ltd.
About Profile:
We are hiring for our Customer support (Operation Associate)- WFH
Sallary- 35000
Responsibilities :
Job Description
What you will do:
Collaborate with the internal (product, technology, customer support) teams and external stakeholders to solve any blockers
Maintain daily/weekly trackers and reports to capture on-ground activities, track performance metrics and provide visibility to relevant stakeholders
Prepare and maintain documentation for operational procedures, ensuring that processes are well-documented and easily accessible to team members
Identify bottlenecks and process improvements and find solutions to them
Contribute to product development by providing insights based on day-to-day operations/processes