Urgent Hiring Work from home Smallcase Pvt. Ltd.

We are hiring for our Customer support (Operation Associate)- WFH

Sallary- 35000

Responsibilities :

Job Description

What you will do:

Collaborate with the internal (product, technology, customer support) teams and external stakeholders to solve any blockers

Maintain daily/weekly trackers and reports to capture on-ground activities, track performance metrics and provide visibility to relevant stakeholders

Prepare and maintain documentation for operational procedures, ensuring that processes are well-documented and easily accessible to team members

Identify bottlenecks and process improvements and find solutions to them

Contribute to product development by providing insights based on day-to-day operations/processes

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