Work from Home Opportunity | linkedinjobs

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Urgent Hiring Work from home FIS Pvt. Ltd.  


Urgent Hiring Work from home FIS Pvt. Ltd.
Urgent Hiring Work from home FIS Pvt. Ltd.  




About Profile:

We are hiring for our Customer Care Representative (International Voice)- WFH


Salary-  3LPA to 4.5LPA

Responsibilities :

Job Description

Skillset:

Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.


GENERAL DUTIES & RESPONSIBILITIES

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.

• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

• Updates customer information and ensures accurate entry of contact information.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities.


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How To Apply:-


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