Urgent Hiring Work from home Netscribes Pvt. Ltd.
.jpeg)
About Profile:
We are hiring for Our Customer Service Agent (Document Verification)- WFH
Salary- 30000
Responsibilities :
What you’ll do
For Insurance verifications -
Review and verify Insurance certificates/documents and make
sure they meet the requirements set by the specific client(s)
Upload Insurance certificates and data entry on the
dedicated tool provided by the client
Communicating with clients through emails and MS
Teams
Acknowledging and resolving suppliers/clients emails
Keeping records of suppliers/clients’ feedback
Communicating and coordinating with colleagues, as
necessary
100% quality is a must.
Ensure customer satisfaction and provide extreme quality
Complete the assigned work within 24 hours (internal
SLA)
It is target based job
Email our clients daily dealing with verification queries
Customer Support/Supplier Success Professionals -
Maintaining a positive, empathetic, and professional
attitude toward customers - always
Support onboarding
Responding promptly to customer inquiries
Taking Inbound calls and making outbound calls
Proactiveness in emailing after every call
Always active to support customers with registration
queries and compliance work
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Product knowledge is a must, so that you can answer
questions and support
Keeping records of customer interactions, transactions,
comments, and complaints
Communicating and coordinating with colleagues, as
necessary
Providing feedback on the efficiency of the customer
service process
Managing a team of junior customer service
representatives
Ensure customer satisfaction and provide professional
customer support
Ensure SLA and TAT are always maintained