Urgent Hiring Work from home American Express Pvt. Ltd.
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About Profile:
We are hiring for Our Customer Service Analyst (Backend Process)- WFH
Salary- 6 LPA
Responsibilities :
How will you make an impact in this role?
Managing and processing New Commercial Client and Card Member applications for APAC market.
Servicing Clients through Emails or Outbound calls
Ensure established compliance measures are met when completing set up and maintenance of accounts.
Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
Manage the “end to end” journey of a commercial setup and Card Member.
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
Document necessary account information and offer solutions that benefit the customer and our business.
Maintain acceptable performance standards, including effectiveness, efficiency, and quality.
Academic Background:
Graduate
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.
Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
Proven negotiation/problem solving skills with internal and external clients.
Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
Must possess strong planning and organizational skills.
Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
Must be flexible to work any shift during core hours of operations Monday through Friday from 06:30 AM – 04:00 PM and in a 24hr environment, weekends (depending on business needs).
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.