Urgent Hiring Work from home American Express Pvt. Ltd.
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About Profile:
We are hiring for Our Customer Service Associate (Voice/Chat Process)- WFH
Salary- 45000
Responsibilities :
Customer service representatives at American Express have many responsibilities, including:
Providing excellent customer service
Customer service representatives strive to provide a superior customer experience.
Responding to customer inquiries
Customer service representatives respond to customer inquiries and concerns via multiple channels, such as calls, chat, and mobile messaging.
Identifying customer needs
Customer service representatives identify customer needs and expectations and offer products and benefits.
Building relationships
Customer service representatives build meaningful relationships with customers by understanding their current and future needs.
Meeting quality goals
Customer service representatives meet and exceed quality goals, compliance regulations, and productivity targets.
Delivering metrics
Customer service representatives deliver metrics to customers, employees, and shareholders.
Highlighting issues
Customer service representatives highlight issues and recommend changes.
Making quick decisions
Customer service representatives make quick decisions.
Adhering to guidelines
Customer service representatives adhere to quality and compliance guidelines
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