Urgent Hiring Work from home Volopay Pvt. Ltd.
About Profile:
We are hiring for Our Customer Success Operation (KYC/Verification Process)- WFH
Salary- 4.80LPA
Responsibilities :
Lead onboarding for new clients by assisting in documentation, compliance (KYB & KYC) approval process, and account set-up
Collaborate with multiple departments such as Product and Sales to ensure a smooth onboarding process
Prepare and distribute invoices as well as monitor and track billing cycles to ensure timely billing
Update the client records and ensure data integrity and accuracy
Should be able to generate basic reports and analyse patterns and trends with the client data
Proactively improve processes to provide faster delivery
Excellent communication and interpersonal skills
Strong ability to work on multiple issues and tasks in a fast-paced environment and should prioritize work according to business processes
Skills & Qualifications
0-1 years of customer success/data entry experience, freshers are also welcome
Proficiency in HubSpot, ZohoDesk and Microsoft Excel is a plus!
Love for reporting, numbers, and speaking to people
Demonstrate a desire to proactively help and serve internal/external stakeholders to meet their needs
Should possess high adaptability and be able to work under pressure
Open to working hours in two different time zones (Singapore and India)
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