Urgent Hiring Work from home Concentrix Pvt. Ltd.
About Profile:
We are hiring for Our Chat Support Advisor (Chat Process)- WFH
Salary- Up to 4.80
Responsibilities :
Responsibilities:
• Engage with customers via chat to address their queries, concerns, and technical issues.
• Provide accurate and timely solutions to customer inquiries while maintaining a professional and courteous demeanor.
• Utilize troubleshooting techniques to resolve technical problems related to software, applications, and digital services.
• Document customer interactions and accurately log all relevant information in the company's system.
• Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.
• Stay updated on product knowledge and industry trends to better assist customers and enhance the overall customer experience.
Requirements:
• Excellent written communication skills with a strong command of the English language.
• Prior experience in customer service, technical support, or a related field is preferred but not required.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using computer software and navigating digital platforms.
• Strong problem-solving skills and attention to detail.
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