Urgent Hiring Work from home Frido Pvt. Ltd.
About Profile:
We are hiring for Our Customer Service Executive (Email Process)- WFH
Salary- 4.56 LPA
Responsibilities :
Location: WFH
Shift Timings: Rotational shifts (Any 9-hour shift between 9am to 12am)
Work Schedule: 6 days a week with rotational week off
Position Overview:
Frido is looking for a motivated and detail-oriented Customer Service Executive- Email Process to join our team. This role involves managing email communications, addressing customer queries, and ensuring a high standard of service. You will be working in a rotational shift schedule to support our operations across different time zones.
Key Responsibilities:
Handle incoming email communications efficiently and professionally.
Process manual emails and categorize them as per company protocols.
Collaborate with team members to resolve complex customer issues.
Maintain records of email interactions and responses for quality assurance.
Identify trends in customer queries to suggest process improvements.
Uphold company standards in customer service and communication.
Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
Have adequate knowledge about the products and services and respond to all inquiries accordingly.
Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Qualifications:
Previous experience in customer service or email support is an advantage.
Exceptional written and verbal communication skills in English.
Strong problem-solving skills and attention to detail.
Proficiency in email management tools and MS Office Suite.
Ability to adapt to changing priorities in a fast-paced environment.
Skills:
Excellent organizational skills and ability to manage multiple tasks.
Customer-focused mindset with a commitment to quality service.
Team player with the ability to work independently.
Flexibility to work rotational shifts, including weekends if required.
Interested candidates are invited to submit their resume to simran.k@myfrido.com with the subject line "Email Process"
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