Urgent Hiring Work from home OJ Commerce Pvt. Ltd.
About Profile:
We are hiring for our Customer Support Associate (Voice Process )- WFH
Salary- 4.15LPA
Responsibilities :
Position is responsible for resolving customer issues via inbound calls, Chats or Emails.
· Handling Customer Queries
· Respond to any claims submitted by customers.
· Respond to Customer Emails
· Facilitate Support Tickets
· During this process, analyzing any errors committed and provide feedback for improving procedures.
· Responsible to provide timely and effective resolutions to US customers.
· Fully responsible to delight prospective customer with satisfactory service
· Improve the quality of the customer interaction on a daily basis.
· Will be required to work with agents in other countries through remote sessions.
Desirable Skills:
Candidates with experience in ecommerce / online retail
Should be comfortable in dealing with senior leadership (internal & external)
Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.
Self–motivated and flexible, with an ability to work independently.
Shift Timing: Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST).