Urgent Hiring Work from home TATA Group Pvt. Ltd.
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About Profile:
We are hiring for Our Chat Support Executive (Chat Support)- WFH
Salary- 3.50LPA
Responsibilities :
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities:
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