Urgent Hiring Work from home American Express Pvt. Ltd.
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| Urgent Hiring Work from home American Express Pvt. Ltd. |
About Profile:
We are hiring for our Customer Support Representative (Semi Voice Process)- WFH
Salary- 3 to 5LPA
Responsibilities :
Job Description
American Express Remote Jobs - Customer Support
Identified by Google from the original job post
Qualifications
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in computer navigation and basic software applications
Minimum of 1-2 years of experience in customer service or a related field
Ability to adapt to changing technology and processes
Strong interpersonal skills and ability to work effectively in a team environment
Benefits
Competitive salary with performance-based incentives
Comprehensive benefits package, including medical, dental, and vision coverage
Retirement savings plan with company match
Paid time off and holidays
Opportunities for career advancement and professional development
Responsibilities
As a Customer Support Representative, you will be responsible for delivering outstanding service to our valued card members, assisting them with inquiries, resolving issues, and providing solutions to ensure their satisfaction
Respond promptly to customer inquiries via phone, email, and chat
Handle and resolve customer complaints in a courteous and professional manner
Provide information about products and services, including benefits, features, and promotions
Identify and escalate priority issues to appropriate teams for resolution
Maintain accurate records of customer interactions and transactions
Meet or exceed performance targets, including response time, resolution rate, and customer satisfaction scores
Working Hours:
Flexible schedule, including evenings, weekends, and holidays as needed
Be part of a globally recognized brand known for its commitment to excellence
Join a diverse and inclusive team dedicated to customer satisfaction
Access to training and development programs to enhance your skills and career growth
Work remotely from the comfort of your own home
Job description
American Express is a globally recognized financial services company dedicated to providing customers with exceptional service, products, and experiences. With a focus on innovation and customer satisfaction, American Express has been a leader in the industry for over a century.
Job Title: Customer Support Representative (Remote)
Job Summary: American Express is seeking dedicated and motivated i...