At [info.hiring@pnfplacementservices.in], we are committed to ensuring that your shopping experience is as smooth and efficient as possible. Our shipping and delivery policy is designed to provide you with transparent and accurate information about how we handle the shipment of your orders. Below is a comprehensive overview of our shipping and delivery process.
1. Order Processing Time
Once your order is placed, our team begins processing it to ensure your items are packed and shipped as quickly as possible. Please note that:
- Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the following business day.
- Availability of Items: If an item in your order is out of stock, you will be notified immediately, and we will offer a solution such as backordering, a substitution, or a full refund.
2. Shipping Methods and Costs
We offer various shipping methods to ensure you get your order when you need it. Shipping costs are calculated at checkout based on the destination and the shipping method you select. The available options include:
- Standard Shipping: Delivered within 5-7 business days (for domestic orders).
- Expedited Shipping: Delivered within 2-3 business days (for domestic orders).
- International Shipping: Delivery times vary depending on the destination country, typically ranging from 7-14 business days.
Shipping costs will be displayed at checkout based on your location and the method you choose. We offer free standard shipping on orders over $[amount] (excluding taxes and shipping fees).
3. International Shipping
We currently ship to most countries worldwide. However, please be aware that international orders may be subject to:
- Customs Duties and Taxes: Any applicable customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
- Shipping Delays: International shipments may experience delays due to customs clearance or local postal issues. We cannot guarantee delivery times for international orders once they leave the United States (or your country of origin).
For any questions about international shipping, please contact our customer support team, who will be happy to assist you.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can track the status of your order via the courier’s website or by using the tracking number provided in your shipment confirmation email.
Please note that it may take up to 24 hours for tracking information to update in the carrier’s system after your order has been dispatched.
5. Order Delivery
Our delivery partners strive to ensure your order arrives as quickly as possible. However, delivery times may be impacted by factors such as weather conditions, shipping carrier delays, or public holidays. If you are not available to receive the delivery, the carrier may leave a notice or attempt re-delivery.
If your order is shipped via signature confirmation and you are unavailable to sign for the package, the carrier will typically make additional delivery attempts or allow you to arrange a pick-up from the local courier facility.
6. Shipping Restrictions
Some items may have shipping restrictions based on size, weight, or location. If an item in your order cannot be shipped to your address due to these restrictions, we will contact you immediately with alternative options.
Restricted Areas: Some areas may have limited or no shipping options available due to logistical challenges. If this is the case, we will inform you before proceeding with your order.
7. Order Modifications and Address Changes
Please ensure that all shipping details are correct before completing your order. Once an order has been placed and processed, we may not be able to make changes to the delivery address. If you notice any discrepancies or errors in your shipping information, please contact us within 24 hours of placing your order. We will do our best to accommodate any changes before the order is shipped.
8. Lost or Damaged Items
We take great care in packing your items to prevent damage during transit. However, if your order arrives damaged or you believe it is lost, please contact us immediately:
- Damaged Items: If your item is damaged upon arrival, please take a picture of the damage and send it to us along with your order number. We will arrange for a replacement or refund.
- Lost Packages: If your order is marked as "delivered" but you have not received it, please check with your neighbors or your local post office. If you still cannot locate it, please contact us for assistance. We will work with the carrier to resolve the issue.
9. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it for a refund or exchange, subject to our [Return & Exchange Policy]. Please review our policy for more information on eligibility and return procedures.
10. Customer Service
If you have any questions or concerns regarding shipping, delivery, or your order, our customer service team is here to help. You can reach us via:
- Email: [info.hiring@pnfplacementservices.in]
- Live Chat: Available on our website
Our team is available Monday to Friday, from 9:00 AM to 5:00 PM [Your Time Zone], and will respond to your inquiries as quickly as possible.
11. Conclusion
Thank you for choosing [Your Company Name]. We aim to provide you with the best shopping experience possible, from order placement to delivery. If you need any further information or assistance, please do not hesitate to reach out. Your satisfaction is our priority!