Urgent Hiring Work from home Shopify Pvt. Ltd.  

We are hiring for Our Senior Customer Support (Backend Process)- WFH

About Profile:

Salary- 6 LPA

Company Overview

Shopify was founded in 2006 by Tobias Lütke and Scott Lake after launching Snowdevil, an online store for snowboarding equipment, in 2004.[8] Dissatisfied with the existing e-commerce products on the market, Lütke, a computer programmer by trade, instead built his own. Shopify is the name of its proprietary e-commerce platform for online stores and retail POS (point-of-sale) systems. [3] The platform offers retailers a suite of services, including payments, marketing, shipping and customer engagement tools.

Location- Pan India

Qualification and Skills:

Strong Communication Skills: Able to articulate ideas clearly, both in writing and verbally.
Problem-Solving Abilities: Finding solutions that meet client needs while aligning with the company's objectives.
Sales Expertise: Skilled in sales tactics, negotiation, and closing deals.
Relationship-Building: Ability to connect with clients and develop trust over time.
Time Management: Managing multiple accounts and priorities effectively.
Adaptability: Ability to adjust strategies based on client needs or market changes.

Responsibilities :

Client Relationship Management
Develop and Maintain Client Relationships: Building strong, long-lasting relationships with clients, understanding their needs, and ensuring client satisfaction is at the forefront of the role.
Serve as the Main Point of Contact: Act as the primary liaison between the client and your company, ensuring communication is clear and consistent.
Understand Client Needs: Gather detailed information about the client’s business, challenges, and goals to propose tailored solutions.

Sales and Revenue Generation
Prospecting and Lead Generation: Identifying potential clients and generating new business opportunities.
Sales Presentations and Demonstrations: Conducting meetings or calls with prospective clients to present the company’s products or services, demonstrating their value.
Negotiation and Closing Deals: Leading negotiations to secure sales and close deals. This can include pricing, terms, and contracts.

Account Planning and Strategy
Account Planning: Developing a strategic plan for each client, setting goals, and determining the approach to meet those goals.
Cross-Selling and Upselling: Identifying opportunities to offer additional services or products to existing clients to maximize account value.
Forecasting and Target Setting: Setting and achieving sales targets, and forecasting sales to track progress toward meeting revenue goals.

Project Management and Coordination
Coordinate with Internal Teams: Collaborate with other departments (e.g., marketing, product development, customer support) to ensure smooth delivery of services to clients.
Ensure Timely Delivery: Overseeing timelines and ensuring that the products/services are delivered to clients on time and meet their expectations.
Problem Resolution: Addressing and resolving any issues or concerns that clients may have regarding service delivery.

Reporting and Analysis
Track Account Performance: Regularly review the performance of accounts, analyzing key metrics like sales volume, customer satisfaction, and retention rates.
Provide Reports to Management: Reporting on account status, sales figures, and market trends to senior management.

Customer Retention and Satisfaction
Maintain Client Satisfaction: Continuously ensuring clients are happy with the service or product, leading to long-term relationships and repeat business.
Handle Client Feedback: Act on client feedback to improve service quality and address any concerns they may have.

How To Apply:-

Apply on Direct- 1

Disclaimer: 

We can only provide you jobs because work from home jobs have come in the main market, we cannot do much more than that. It mainly depends on the recruiter whether your CV is shortlisted or not because it's free of cost.