Urgent Hiring Work from home headout Pvt. Ltd.
About Profile:
We are hiring for Our Customer Experience Associate (Chat Process)- WFH
Salary- 4.20 LPA
Responsibilities :
The Role
At Headout, the Customer Experience Associate isn't just a position - it's a commitment to excellence. Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences. Your primary task? Ensuring every interaction with Headout leaves our customers satisfied and impressed. Please note that this role is for a chat process only.
🤩 What Makes This Role Special?
Service-Oriented: Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue.
Multitasker: You can efficiently juggle queries, whether they come through chats, calls, or social media platforms.
Effective Communicator: Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately.
Continuous Improvement: You're always on the lookout to enhance our internal processes, aiming for increased efficiency.
💝 What Skills & Experience Do You Need?
You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
Language Skills: Fluent in English, both in writing and speech.
You’re Organized: Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize.
You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
You’re Agile.: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.
🥰 Bonus
A passion for travel.
Previous experience assisting a global clientele