Urgent Hiring Work from home Times internet Pvt. Ltd.
About Profile:
We are hiring for Our Customer Service Representatives (International Process) (Chat/Email)- WFH
Salary- 5LPA
Responsibilities :
Abound (ExTimes Club) is a fintech app and cross-border neobank for the Indian and South Asian diaspora. Users get personalized and exclusive rewards on purchases on their credit or debit cards as well on Abounds. The app has quietly been live in the US market for a year and has been incubated at Times Internet. Times Club focuses on the traditionally underserved South Asian diaspora. The service provides personalized rewards on relevant and best-of-breed diaspora businesses such as Indian grocery stores, OTT streaming apps and money remittance services among others. Users of its neobank will get additional benefits from the Times ecosystem (e.g. free Cricket and Bollywood streaming subscriptions) as well as seamless 1-click money remittances between the US and India.
Abound is unique in that we can’t think of any other media conglomerate globally that has made such an ambitious attempt using fintech to combine media, advertising and commerce business models. On success, this will have a transformative impact on how media companies serve their audiences and compete with tech companies. Abound currently leads the competitor universe with 5x more users when it comes to user adoption.
Job Role:
The role entails providing support to engage with customers via live chat, email support addressing queries, resolving issues, and troubleshooting. Support is delivered through messaging apps, online chatbots and voice support.
Job Responsibilities:
Qualifications - Education & Experience:
Bachelor’s degree from any stream
Min 2 years Experience in International process (Certification will be an added advantage)
Fluent in written and spoken English
Good knowledge of MS Excel & G-Suite
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