Urgent Hiring Work from home Jobs intouchcx Pvt. Ltd.
Company intouchcx PVT. LTD. Post Name Customer support Location Pan india Apply Work Mode Remote
Categories Private Job Experience Freshers Salary 19k to 30k
About Profile:
Roles and Responsibilities - Customer support: ( chat and email)
Job description
Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.
As a Customer Service Representative (Chat / Email) You Will:
Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
Responsible to handle inquiries in a manner which meets quality and performance standards
Identify and escalate priority emails to appropriate channels
Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
Document customer transactions accurately in the appropriate systems
Coordinate with the co-workers, lead persons and other departments as appropriate
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed in all contacts
Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
Learn and retain a thorough working knowledge of all existing and new processes and procedures
Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned
As a Customer Service Representative (Chat / Email) You Have:
Fundamental understanding of eCommerce websites
Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow up multiple tasks/details with accuracy and timeliness
Ability to operate a phone system, personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Ability to perform basic mathematical functions
Must successfully pass a background check if required
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Education / Experience Requirements
Education - Any Graduate
Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
Qualifications & Requirement:
These are not must-have qualifications! You should apply if you meet any of these (or anything similar you think makes you a good fit).
- 12& Graduation Both Apply
Training and Interview:-
The company will provide training to all the candidates in this work from home job.
How To Apply:-
CONTACT US