Urgent Hiring Work from home Jobs intouchcx Pvt. Ltd.

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Urgent Hiring Work from home Jobs intouchcx Pvt. Ltd.








Companyintouchcx PVT. LTD.
Post NameCustomer support 
LocationPan india Apply
Work ModeRemote
CategoriesPrivate Job
ExperienceFreshers
Salary 19k to 30k



 


About Profile:

Roles and Responsibilities - Customer support: ( chat and email)

Job description

Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.


As a Customer Service Representative (Chat / Email) You Will:


Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools

Responsible to handle inquiries in a manner which meets quality and performance standards

Identify and escalate priority emails to appropriate channels

Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines

Document customer transactions accurately in the appropriate systems

Coordinate with the co-workers, lead persons and other departments as appropriate

Actively listen to the customer, and  show empathy and patience 

Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken

Ensure policies and procedures are followed in all contacts

Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer

Learn and retain a thorough working knowledge of all existing and new processes and procedures

Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT

Attend Team Meetings/additional training sessions as scheduled

Performs other duties as assigned

As a Customer Service Representative (Chat / Email) You Have:


Fundamental understanding of eCommerce websites

Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow up multiple tasks/details with accuracy and timeliness

Ability to operate a phone system, personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Ability to perform basic mathematical functions

Must successfully pass a background check if required

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Education / Experience Requirements


Education - Any Graduate

Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations


Qualifications & Requirement:

These are not must-have qualifications! You should apply if you meet any of these (or anything similar you think makes you a good fit).

  • 12& Graduation Both Apply


Training and Interview:-

The company will provide training to all the candidates in this work from home job.


How To Apply:-


Interested candidates can drop your resume to the below whatsapp number.

Note: Be Firstly Send your cv in HR Number and then after call us.


CONTACT US

Apply on intouchcx