Urgent Hiring Work from home gohire Pvt. Ltd.
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About Profile:
We are hiring for Our Customer Support Agent (Chat/Email Process)- WFH
Salary- 35000
Responsibilities :
Ticket Management: Efficiently manage incoming customer support tickets via email, phone, and chat.
Problem Resolution: Diagnose and resolve customer issues related to platform usage, payments, account management, and technical difficulties.
Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist customers and improve support efficiency.
Customer Satisfaction: Strive to exceed customers' expectations by providing prompt, accurate, and helpful support.
Collaboration: Work closely with other teams (e.g., engineering, compliance, product) to address complex issues and ensure a seamless client and customer experience.
Elevate CSAT: Follow policies, procedures, and standards to contribute to achieving a high Customer Satisfaction (CSAT) score.
Process improvement: Accurately log and track customer interactions, issues, and resolutions in the company’s customer support tools.
Qualifications:
Previous experience in a customer support or service role, preferably in a startup or fast-paced environment.
Strong communication and interpersonal skills, with a focus on empathy and patience.
Basic proficiency with customer support tools such as Intercom, Zendesk, or similar.
Problem-solving abilities and a customer-first approach.
Fluency in English. Excellent verbal and written communication skills.
Ability to learn and adapt to new technologies and platforms quickly.
Preferred Qualifications:
Experience or knowledge in Fintech industries.
Payment compliance knowledge or experience.
What We Offer:
Opportunity to work remotely from anywhere in the world.
Premium health insurance.