Urgent Hiring Work from home Amazone Pvt. Ltd.
About Profile:
We are hiring for Our Customer Service Executive (MHLS Associate)- WFH
Salary- 38000
Responsibilities :
The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be:
Handle inbound and outbound calls from Amazon employees regarding their HR queries
Receive queries via phone or chat and log contacts into the shared service case management system.
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Thorough knowledge of policies & processes for multiple Customers group
Ensure the Service level are achieved at all times for HRS processes
Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
Take ownership for query resolution and individual metrics
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